Shipping Policy

Overview

At THEYANCHIGLOVES, we prioritize reliable delivery and clear communication throughout your order process. This policy outlines how we handle order preparation, shipping timelines, costs, tracking, and support for shipment-related inquiries.

Order Processing Time

Most orders are prepared for shipment within 1–3  days after payment confirmation. During processing, we:

• Verify order details

• Securely package each item

• Schedule carrier pickup

Once your order ships, a tracking email will be sent so you can monitor progress.

Order Cut-Off Time

Orders placed before 5:00 PM EST on business days (Monday–Friday) are typically processed the same day. Orders placed after this time, on weekends, or on public holidays will be handled the next business day.

Shipping Destinations

Currently, THEYANCHIGLOVES ships to addresses within the continental United States. For deliveries to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations, please contact our support team before placing your order to confirm eligibility and shipping costs.

Estimated Delivery Time

Once dispatched, packages generally arrive within 15–20 days. Actual delivery may vary due to carrier schedules, destination, customs, weather, or other factors beyond our control. Tracking information is provided for monitoring.

Shipping Costs

Shipping fees are calculated at checkout:

Promotional offers or regional variations will be displayed at checkout.

Customs, Duties, and Import Charges

Import duties, taxes, and any applicable customs fees are the responsibility of the recipient unless otherwise stated. THEYANCHIGLOVES does not prepay these charges. Customers are encouraged to review their local customs regulations before placing an order.

Order Tracking

After dispatch, you will receive an email containing the carrier name and tracking number. Use this information to monitor delivery on the carrier’s website. If tracking shows an error or appears stalled, contact our support team for assistance.

Packaging and Handling

Items are packaged according to size and fragility to minimize damage during transit. Our packaging strategy balances protection and environmental considerations.

Damaged or Missing Shipments

If a package arrives damaged or is lost, contact THEYANCHIGLOVES immediately with your order number and photos of the item and packaging. We will coordinate with the carrier and, if necessary, provide a replacement or refund in accordance with our return policy.

Address Changes and Delivery Instructions

Ensure accurate shipping information at checkout. If you need to change your address after placing an order, contact us immediately. While we will attempt to update shipping details before dispatch, we cannot guarantee changes once a parcel has left our facility. Special delivery instructions should be entered during checkout if supported by the carrier.

Carrier Delays and Force Majeure

THEYANCHIGLOVES is not responsible for delays caused by carriers, customs processing, extreme weather, natural disasters, strikes, or other force majeure events. We will provide guidance and support for claims, but cannot control external circumstances.

Privacy and Data Handling for Shipping

To fulfill and track shipments, we collect:

• Name

• Shipping address

• Phone number

• Email address

This information is shared only with carriers and logistics partners as necessary to deliver your order. All shipping data is handled according to our Privacy Policy. We do not sell personal shipping information for marketing purposes.

Support for Shipping Issues

For questions regarding shipping, tracking, or delivery problems, contact THEYANCHIGLOVES

• Email: support@theyanchigloves.store

• Phone: +1 (208) 977-6625

• Address: Mannongjingwan B2 Building, Room 301-2, Mannongfeng Street, Jinghong City, Xishuangbanna Dai Autonomous Prefecture, Yunnan Province

• Support Hours: Monday–Friday, 9 AM–6 PM EST