Refund & Return Policy

At THEYANCHIGLOVES, we aim to provide a clear, reliable, and customer-friendly shopping experience. This policy explains how returns, exchanges, and refunds are handled for our gloves. Please review it carefully before initiating any request.

Return and Exchange Timeline

Customers may submit a request for a return or exchange within 30 days of receiving their order.

  • Items must be unused, clean, and in their original packaging with all included accessories and labels intact.

  • Requests beyond 30 days may not be eligible for processing.

Product Assessment

Every returned glove is inspected upon arrival.

  • Items showing wear, damage, or missing components may not qualify for a refund or exchange.

  • Products that are defective, damaged in transit, or significantly different from the product description will be eligible for a refund or replacement.

Fees and Shipping

  • For defective or incorrect items, THEYANCHIGLOVES covers all return shipping costs.

  • Returns due to personal preference, accidental purchase, or order error require the customer to pay shipping.

  • No additional handling fees are applied beyond shipping costs.

We recommend using a trackable shipping service to ensure safe delivery and timely processing.

How to Request a Return or Exchange

Contact our customer service team to start the process, providing your order number and relevant details:

Once your request is received, we will provide the return address, packaging instructions, and any required documentation. Unauthorized or untracked returns may not be accepted.

Refunds

Refunds are processed within 7 days after the returned item passes inspection.

  • Refunds are issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

Exchanges

Exchanges are available for eligible products.

  • Replacement gloves will be shipped once the returned items are approved.

  • Any price difference between items will be adjusted accordingly.

  • We advise checking stock availability before requesting an exchange to avoid delays.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately with photos and order details.

  • We will arrange a replacement or full refund depending on the situation.

  • No extra charges apply for defective product handling.

Customer Responsibilities

  • Ensure items are packaged securely for return shipping to prevent damage.

  • Retain tracking numbers or receipts until the process is complete.

  • THEYANCHIGLOVES is not responsible for items lost in transit if sent without tracking.

Non-Returnable Items

Returns or exchanges are not accepted if:

  • Gloves have been used, washed, or show signs of wear

  • Original packaging, labels, or accessories are missing

  • Requests are submitted after the 30-day window

  • Products are marked as non-returnable on the product page

Privacy and Data Use

To process returns or exchanges, we may collect:

  • Name

  • Contact information

  • Order number

  • Shipping address

This information is used solely for service processing and protected in accordance with our Privacy Policy. Customer data is never used for unrelated purposes or shared without consent, except where required by law.

Fraud Prevention

We may request photos, receipts, or additional documentation to verify return claims.

  • Requests inconsistent with actual product condition or purchase history may be declined.

Recommendations Before Returning

We encourage reviewing product descriptions, sizes, materials, and suitability before purchase.

  • If uncertain, contact our support team to reduce unnecessary returns.

Our Commitment

THEYANCHIGLOVES is committed to providing a transparent, professional, and efficient return and exchange process.

  • Our customer service team strives to offer timely support and ensure a trustworthy shopping experience for all glove purchases.